Industry
Air Compressors
Location
South Wales
Employees
11-51
Website
Josh Andrew
Marketing Dept.
The Pneumatic Solutions Ltd Case Study
With over 100 years of team experience within the compresses air industry, Pneumatic Solutions offer a wide range of air compressors and ancillary equipment and services from a number of locations across South Wales & the M4 corridor.
The Challenge
With both a growing team of skilled engineers and customer base, Pneumatic Solutions were struggling to manage their busy service departments operations, including planning, tracking and control of field engineers. Legacy process tended to focus on manual records and spreadsheets and were creaking at the seams.
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The Solution
Implementing cloud-based service management system ServiceSight, was the answer.
“Once we learned how to put together jobs in ServiceSight we had a very easy time getting our engineers on the road” says Josh Andrew.
With full 360 degree job management and tools like the planner board and planner map ServiceSight provided all the necessary control and reporting needed in the office, whilst the mobile app gave engineers all the information and assistance they needed out on site to improve first-time fix rates and customer satisfaction.
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The future looks bright for Pneumatic Solutions Ltd. Josh concludes “The ServiceSight system is perfect for our business!”
