ITIL Service Management
12th November 2018 Articles
ITIL (Information Technology Infrastructure Library) Service Management is a set of practices aligning your business IT services with the needs of the company. It often utilises ITSM Principals to integrate easily into your business’ wider strategy and maintain IT services for the long term.
The key benefits
All organisations are different, and finding the right components to boost your business productivity, management and end profit can be challenging.
Protean’s cutting edge ITIL service management software aims to find solutions to these dilemmas for your company by making you more customer-focused. Indeed, you can also improve communication, save time, reduce costs, sell smarter and work more efficiently with our software systems.
ITIL Service Management software can help:
- Reduce IT costs
- Improve customer relationships and levels of satisfaction
- Improve the quality of your service and flexibility
Key benefits include:
- Ensuring your service is efficient and cost-effective
- Aligning your IT solutions with the needs of the business
- Monitoring and improving your service based on the results you measure
Find out whether ITSM Software or ITIL Solutions are Needed in Your Sector Here.
Why your business may need ITIL
Lead generation is easy with Protean’s ITIL service management software. Build and schedule e-mail campaigns based on criteria of your choosing, import databases of your existing and prospective customers. Automate follow-up tasks to maintain active relationships with customers and create relationships with new prospects.
Our software puts you in full control of your sales pipeline. Access all of the information you need to create forecasts and strategies, see trends and monitor your sales campaigns all from one platform. Organise your contact strategy and ensure every lead is followed-up. Categorise your sales opportunities enabling you to convert prospects to customer accounts, quotes to orders, jobs or contracts with ease.
Stronger sales pipeline
Our software puts you in full control of your sales pipeline. As with CMMS Software, ITIL can help to create forecasts and strategies, see trends and monitor your sales campaigns all from one platform. Organise your contact strategy and ensure every lead is followed up. Categorise your sales opportunities enabling you to convert prospects to customer accounts, quotes to orders, jobs or contracts with ease.
H3: Improving IT Services
Lastly, ITIL software is primarily known for effectively implementing and maintaining high-quality IT services. Protean’s ITIL service management software accommodates this whilst offering several other benefits, as discussed above. Thus, it could significantly improve several business processes and reduce costs, boost revenue streams, and Increase Employee Satisfaction.