Our Cookie Policy

This cookie policy relates to the website operated by Protean Software America, LLC (www.servicesight.com), a company organized in Wisconsin with its primary place of business at 635 3rd Street, Beloit, Wisconsin 53511 (“we” / “our” / “us”).

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. It also allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Name

Purpose

Strictly Necessary

PHPSESSID

A unique number that the website’s server assigns to identify a specific user for the duration of that user’s visit.

Analytical

_tawkuuid _SS
_ga
_gid _cfduid

These cookies help us to detect our visitors’ basic information e.g. the page they are currently viewing, the language of their browser and their IP addresses. They also make it possible for us to help them with the best information about how to solve their issues or answer their questions through a live chat application.

Targeting

AID NID

These cookies are used by Google in three ways:

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.

YouTube video widget (Google Inc.)

YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Targeting

MUID SRCHD _RwBf _uetsid

Microsoft unique user identifiers.

These cookies are used by Bing Ads. Bing Ads is an advertising service provided by Microsoft Corporation.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you have previously consented to the use of cookies but wish to withdraw your consent please do this via the following webpage http://optout.networkadvertising.org/?c=1#!/. However, if you use your browser settings to block

all cookies (including “strictly necessary” cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after the end of the session.

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