Since first opening its doors in 1978, Supermac’s has grown to become Ireland’s largest indigenous quick service food chain. Today the group has over 110 outlets and also four hotels within its portfolio. It serves an average of 320,000 customers a week.
With 110 restaurants and four hotels to manage, Supermac’s in-house service department needs to keep track of and control a vast amount of equipment. This results in a significant amount of administration daily. Therefore essential to the organisation’s success is having the ability, across multiple sites, to easily manage the maintenance and repair of large amounts of equipment and manage manpower.
Supermac’s was introduced to Protean by one of its equipment suppliers, also an existing Protean Software client.
An intuitive, user-friendly and web based dashboard provides real-time information about maintenance and parts information so that Supermac’s management can accurately and efficiently manage and forecast (quarterly and half yearly) future parts and equipment requirements.
Supermac’s Service Manager Joe Tighe said “The team behind Protean had clearly listened to and worked closely with its customers. We felt that the software had been built with a common sense approach. We liked it because it provided us with definite lines to work with.”