Protean Software’s 2023 Year in Review

At Protean Software, progression and customer satisfaction are at the core of everything we do, and this year has been a testament to that commitment. From a strategic acquisition that reshaped the field service management landscape to a dedication to unparalleled customer support, 2023 has been a year filled with highlights.

Protean Joins Forces with Joblogic

Protean Software was officially acquired by Joblogic earlier this year. The transformative acquisition not only shaped our growth but also brought about tangible benefits that resonated with our commitment to excellence.

The acquisition has fuelled innovation, promising a continuous stream of cutting-edge features to stay ahead in a dynamic market. Additionally, the infusion of Joblogic’s support team enhances customer assistance, ensuring quicker responses and technical support for seamless operations.

Enhanced Customer Support

We set out to enhance Protean Software’s customer support initiatives as part of our commitment to delivering exceptional service, marking a significant step in prioritising your satisfaction.

A key aspect of our enhanced customer support strategy was the introduction of round-the-clock availability. We know that your business doesn’t sleep, and neither should your support system. Earlier this year, Protean Software was proud to announce our 24/7 customer support availability, ensuring you have access to assistance whenever you need it.

We’re committed to ensuring that your time with us is maximally productive and minimally interrupted. Which is why we plan to reduce call wait times to less than 90 seconds in early 2024.

Strengthened Data and Support Teams

Our data and support teams grew rapidly this year, to meet the demands and challenges of the dynamic industry. By bolstering our capabilities with additional skilled professionals, we’re able to improve efficiency and drive innovation to provide unparalleled support and align seamlessly with our users’ ever evolving needs.

2023 has been a transformative year for Protean Software. The strategic acquisition by Joblogic, the expansion of our customer support initiatives, and the strengthening of our data and support teams all underscore our unwavering commitment to innovation and excellence.

Our users have been at the heart of every decision and improvement. Thank you for being part of this incredible journey with Protean Software. Here’s to many more years of success, growth, and shared achievements!